Meet the people you’ll actually work with.
No mystery accountant behind a login. These are the faces, the names, and the color-coded spreadsheets behind your books. Numbers are our thing; people are our passion.
Flip it to see the credentials behind the charm.
The friendly faces behind your finances
We’re the folks who actually enjoy crunching numbers (weird, we know). Say hello to your team.
Crystal Prado
Owner
Crystal founded ThinkForward to help small business owners across the country find financial clarity and make confident decisions about their future. After serving in the U.S. Navy in Italy, she started in medical billing and worked her way up to Controller of a Southern California home health agency.
With 20+ years in accounting and financial management, she brings real hands-on expertise and an entrepreneurial point of view. A Temecula resident since 2018, a mom of two, and an active community advocate, she loves cheering on fellow local entrepreneurs.
Ask me about my Navy days in Italy
- Founder and owner of ThinkForward Bookkeeping Services
- 20+ years in accounting and financial management
- Bachelor’s in Business Management (concentration in Accounting) and Master’s in Professional Accounting
- Former Controller of a Southern California home health agency; began her career in medical billing
- QuickBooks Online Advanced ProAdvisor
- U.S. Navy veteran, served in Italy
Jen Rose
Lead Bookkeeper
Jen has spent 20+ years in the weeds of accounting and bookkeeping, and she genuinely loves helping business owners feel more confident and organized about their money. QuickBooks clean-ups are her specialty: she gets books accurate, organized, and up to date.
Over the years, Jen has had the pleasure of working with a wide variety of clients and businesses, each with their own unique needs. She takes a friendly, approachable, and personalized approach to bookkeeping. Her goal is simple: take the stress out of the numbers so you can get back to what you do best.
Ask me about QuickBooks clean-ups
- QuickBooks Online ProAdvisor
- 20+ years of hands-on accounting and bookkeeping experience
- Accounting coursework
- Specialty: QuickBooks clean-ups and getting books accurate, organized, and up to date
- Experience across a wide variety of businesses and industries
Kylie Nyboer
Bookkeeper
Kylie didn’t choose the accounting life; the accounting life chose her. She left her desk job in 2015 to pursue it full-time to run her own bookkeeping firm in Hawaii and later California. Her marketing background gives her a client-first perspective in every report she touches. She has a knack for spotting the errors others miss and a deep love for clean, accurate data (yes, really).
Kylie has worked with businesses of all kinds, from tech and e-commerce, to construction, and more. Whatever the industry, she brings precision, insight, and friendly professionalism, helping owners understand their numbers so they can make confident decisions and watch their businesses thrive. When she’s not digging into the data, you’ll find her digging for sparkly agates in the Mojave Desert.
Ask me about running a firm in Hawaii
- Certified QuickBooks Online ProAdvisor
- Bookkeeping since 2015
- Ran her own firm in Hawaii and California
- Industries: tech, off-grid products, e-commerce, plumbing, construction, & fabrication, chiropractic, photography & more
- Background in marketing and logistics
Amber Flick
Bookkeeper
Amber joined ThinkForward in 2022 after 17+ years in medical billing, accounts receivable, operations, and team leadership, and she had already worked alongside Crystal before that. Her sharp eye for detail and love of a good process keep client books organized and accurate.
A Southern California native now living in Michigan, she supports clients on East Coast hours, and her billing background helps her spot discrepancies fast. Friendly, responsive, and big on clear communication, she builds the kind of trust that makes business owners feel supported.
Ask me about streamlining workflows
- QuickBooks Online ProAdvisor
- Joined ThinkForward in 2022
- 17+ years in medical billing, accounts receivable, operations, and team leadership
- Client-focused, clear communication helping business owners feel confident in their financial info
- Supports clients on East Coast hours from Southwest Michigan
A peek behind the scenes
Spreadsheets by day, trivia teams by night. Here’s what working with us really looks like.
The people on this page are the people you’ll work with
ThinkForward started with one simple goal: help startups and growing businesses get set up for success. That means bookkeeping and compliance, plus real-world guidance like how to hire your first employee or build better financial habits.
We didn’t want to just do the work. We wanted to teach, support, and empower our clients so they can thrive long-term. You’ll know our names, our faces, and probably our pets too.
Love notes from our clients
“I want to thank ThinkForward for making my corporate accounting practices easy for our group to understand. For the past four (4) years we have used all of their services for our corporation. I can honestly say that my expectations have been met and then some. A dedicated professional accounting group, The ThinkForward folks, help to convey everything with a positive attitude and professional demeanor. For anyone that is searching for an accounting firm to help you understand record keeping , business tax planning or simply giving info on daily journal maintenance, these are the folks to check out.“
“Crystal and Jen have given me peace of mind helping keep my small business accounting organized……I would be totally lost without them. They are extremely responsive, are patient with my ignorance about accounting and always there to guide me when I have questions. Highly recommend them!“
“If you want your business books done right the first time, need your books corrected, business taxes, or need QuickBooks training, CALL CRYSTAL. Let her take the stress away so you can focus on your business.”
Contact Us
We are a business solutions company focused on helping other businesses grow and thrive. More than just bookkeeping services, we have the solutions you need to succeed.